Guide: Invoices at The Chooze Shop

Navigating the world of NDIS invoicing can feel confusing and complicated. From keeping track of multiple invoices to making sure each claim aligns with NDIS guidelines, the process can be intimidating. That’s why at The Chooze Shop we have been working to make this experience easier than ever. Whether you’re plan managed or self-managed under the NDIS, we’ve tailored our process to be as easy as possible. So, let’s explore how we’re making invoicing more transparent, efficient, and, most importantly, stress-free!

Click to watch a step-by-step video on how to download your invoices from your account.

When you shop with us, our goal is to make your experience as easy as possible. We understand how frustrating it can be to juggle multiple invoices, especially when you’re trying to claim purchases through your Plan Manager or the NDIS. That’s why at Chooze you get a single, NDIS-friendly invoice – even if you buy from multiple sellers at the same time!

What’s Special About Our Invoices?

Our invoices are crafted with you in mind:

• One Invoice, Multiple Purchases: Shop from multiple sellers and receive just one easy invoice.
• Reason for Purchase: The “reasons for purchase” you enter at checkout for each item will be shown on your invoice. This helps make sure that your purchases are in line with the goals of your NDIS plan. It also makes the claim process easier for you (or your plan manager).
• NDIS Support Item Reference Number: This is very helpful if you’re plan-managed because it directly matches the NDIS support categories. This makes it easy for your plan manager to check your purchases and give their approval.
• Individual Prices (With and Without GST): This breakdown is important for participants who need to carefully handle their funding, and it also makes the process of getting reimbursed clear and easy.

For Plan Managed Participants

If you’re plan managed, we’ve got you covered in a few easy steps:

• Easy Submission: When you register on The Chooze Shop simply sign up as ‘Plan Managed’. You can then select your plan manager from our list, or enter their email yourself.
• Checkout: When you checkout we’ll directly send the invoice to your plan manager for approval. Then, sit back, relax and let us handle the rest. No more chasing up or worrying!
• Order and Delivery: Once your plan manager has approved and paid, we notify the seller to ship your products. You’ll then get an email with your tracking number and can track your delivery every step of the way.

For Self-Managed Participants

For our self-managed shoppers, it’s even more straightforward:

• Instant Process: Register, checkout and voilà! We immediately send your order to the seller, no waiting for approvals.

Accessing Your Invoice

Invoices for every order you make on The Chooze Shop are stored in your account. To find them:

• Step 1: Log-in to The Chooze Shop. Once you’ve logged in, click the little person icon at the top right of our site and select ‘My Account’.

• Step 2: Click on the ‘Invoices’ tab, and select the order (or orders!) you’d like to download the invoice for. Your PDF invoice should immediately download to your computer, ready for you to save or print!

Chooze is for Everyone!

Remember, The Chooze Shop isn’t exclusively for NDIS participants. We welcome everyone who wishes to shop with us!

Need Help?

If you ever find yourself needing a bit of assistance, don’t hesitate to reach out. Our team at The Chooze Shop is always ready to help! You can email us at info@chooze.com.au or give us a call at 1300 246 693.

Thank you for choosing to shop at The Chooze Shop. Happy shopping!